FAQ
Problem Solving
- Q. I'm unable to save or download because it says 'Unsupported elements' were used.
- Q. All my designs are gone / The designs I saved are gone.
- I have run out of storage space and cannot upload elements (photos, illustrations, images, etc.).
- Q. Payment Failed / Can't process with the payment
- Q. The design document cannot be saved / The work will not be saved
- Q. Where are downloaded files saved to on an iPhone or an iPad?
Copyright
- Q. Is the content license different by the plan?
- Q. Among the fonts provided by MiriCanvas, which are free?
- Q. Do I need to cite the source when using free fonts?
- Q. Can I use the designs created on MiriCanvas at school?
- Q. Is it okay to use all the templates provided by MiriCanvas?
- Q: Is it permissible to merge PPT files downloaded from MiriCanvas with other PPT files?
Member information management
- How do I sign up as a member?
- How do I change my member info (name and password)?
- I would like to change my email address.
- Q. How do I find the password?
- Q. I want to find the ID that subscribed to the plan.
- Q. I can’t remember my ID / I can’t log in.
Mobile
- [Mobile/Payment] The currency that I paid in is different from the currency that I see in my payment history.
- [Mobile/Payment] I've been charged more than once for my MiriCanvas subscription
- [Mobile/Refunds] I subscribed through the MiriCanvas app, how do I get a refund?
- [Mobile/Changing plan] I want to change my monthly/annual subscription
- [Mobile/Subscription] I signed up for a Pro subscription in the MiriCanvas app, but it still looks like a free workspace and I don't have access to Pro features.
- [Mobile/Subscription] When I subscribe to Pro in the MiriCanvas app, what's the difference with the web?