FAQ
Problem Solving
- Q. I'm unable to save or download because it says 'Unsupported elements' were used.
- Q. All my designs are gone / The designs I saved are gone.
- I have run out of storage space and cannot upload elements (photos, illustrations, images, etc.).
- Q. Payment Failed / Can't process with the payment
- Q. The design document cannot be saved / The work will not be saved
- Q. Where are downloaded files saved to on an iPhone or an iPad?
General Inquiry
- I couldn't find the answer I was looking for.
- Q. What is the Add seat?
- Q. What is a sheet?
- Q. The cancel button is not visible because the regular payment date and the actual payment date are different.
- Q. How can I cancel a subscription payment (request a refund)?
- The payment history for the subscription plan cannot be verified.
Copyright
- Q. Is the content license different by the plan?
- Q. Among the fonts provided by MiriCanvas, which are free?
- Q. Do I need to cite the source when using free fonts?
- Q. Can I use the designs created on MiriCanvas at school?
- Q. Is it okay to use all the templates provided by MiriCanvas?
- Q: Is it permissible to merge PPT files downloaded from MiriCanvas with other PPT files?
Member information management
- How do I sign up as a member?
- How do I change my member info (name and password)?
- I would like to change my email address.
- Q. How do I find the password?
- Q. I want to find the ID that subscribed to the plan.
- Q. I can’t remember my ID / I can’t log in.
Mobile
- [Mobile/Pricing] I want to check my plan status using the app
- [Mobile/Pricing] I subscribed through the Miricanvas app. How do I cancel my subscription?
- [Mobile/Payment] The currency that I paid in is different from the currency that I see in my payment history.
- [Mobile/Payment] I've been charged more than once for my MiriCanvas subscription
- [Mobile/Refunds] I subscribed through the MiriCanvas app, how do I get a refund?
- [Mobile/Changing plan] I want to change my monthly/annual subscription