🛠️FAQs & Troubleshooting
Pricing & Payments
- Q. Can I use MiriCanvas for free? / Is there no paid plan?
- Q. What is a seat?
- Q. How can I cancel a subscription payment (request a refund)?
- The payment history for the subscription plan cannot be verified.
- Q. Where can I see my payment history?
- Q. I'd like to receive a quote for the Pro pricing plan.
Managing Your Account
- Q. What should I be aware of when removing a member?
- Q. I am getting logged out automatically.
- How do I change my member info (name and password)?
- Q. How can I change my email address?
- Q. How do I find the password?
- Q. I want to find the ID that subscribed to the plan.
Creating & Sharing Designs
- Q. I downloaded the design document, but the resolution seems to be lowered.
- Q. Can I change the color mode to CMYK?
- Q, How to load images (photos) saved on the PC to MiriCanvas?
- Q. I deleted uploaded elements (photos, illustrations, images, etc.). Can they be recovered?
- Q. How do I find out how much My Drive storage space I am using?
- Q. Where are the downloaded design files saved?
Errors & Troubleshooting
- Q. I'm unable to save or download because it says 'Unsupported elements' were used.
- Q. All my designs are gone / The designs I saved are gone.
- Q. I can’t upload elements (photos, illustrations, images, etc.) because the storage limit has been exceeded. What should I do?
- Q. Payment Failed / Can't process with the payment
- Q. The design document cannot be saved / The work will not be saved
- Q. Where are downloaded files saved to on an iPhone or an iPad?
Mobile
- [Mobile/Pricing] I want to check my plan status using the app
- [Mobile/Pricing] I subscribed through the Miricanvas app. How do I cancel my subscription?
- [Mobile/Payment] The currency that I paid in is different from the currency that I see in my payment history.
- [Mobile/Payment] I've been charged more than once for my MiriCanvas subscription
- [Mobile/Refunds] I subscribed through the MiriCanvas app, how do I get a refund?
- [Mobile/Changing plan] I want to change my monthly/annual subscription