✨FAQs & Troubleshooting
FAQ
- Q. What is a sheet?
- Q. The cancel button is not visible because the regular payment date and the actual payment date are different.
- Q. How can I cancel a subscription payment (request a refund)?
- The payment history for the subscription plan cannot be verified.
- Q. Where can I see my payment history?
- I would like a receipt for the subscription plan
General Inquiry
- Q. What should I be aware of when removing a member?
- Q. I downloaded the design document, but the resolution seems to be lowered.
- Q. Can I have the account I'm using now managed (transfer ownership) from another account?
- I couldn't find the answer I was looking for.
- Q. Can I use MiriCanvas for free? / Is there no paid plan?
- Q. Can I change the color mode to CMYK?
Problem Solving
- Q. I'm unable to save or download because it says 'Unsupported elements' were used.
- Q. All my designs are gone / The designs I saved are gone.
- Q. I can’t upload elements (photos, illustrations, images, etc.) because the storage limit has been exceeded. What should I do?
- Q. Payment Failed / Can't process with the payment
- Q. The design document cannot be saved / The work will not be saved
- Q. Where are downloaded files saved to on an iPhone or an iPad?