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I have run out of storage space and cannot upload elements (photos, illustrations, images, etc.).

My Drive storage space of a workspace is 1GB under free plan. If you used all the storage space or the element you are trying to upload is too big, you will not be able to upload that element.


In this case, delete unused elements to free up space or upgrade to the Pro plan to receive 10GB of storage space.


* My Drive’s storage space applies to uploaded elements only and is not affected by design documents. Therefore, you only need to remove unused elements to free up the space. (The recycle bin also has to be emptied.)



1️⃣ Organizing unused elements


1. Check storage usage

Check in the editor by selecting [ Upload > ⓘ ]


Check in Workspace by selecting [ My Drive > ⓘ Information ]



2. Delete Elements

On the workspace page, go to [ My Drive > 'Design Elements' tab > Check the elements you want to delete > Click Trash icon].

*Multiple elements can be selected in batches using the Shift key + mouse click.

*After checking the elements, you can double-click the check box in the small pop-up window at the top to select all the currently loaded elements.


3. Completely remove from Recycle Bin

Click the Trash menu on the left side of the workspace, select the element you want to delete completely, and click the Trash icon button in the small pop-up window at the top.

After that, when the "Delete permanently?" pop-up pops up, you can click the "Delete permanently" button to delete it completely permanently.

*Click [Empty Trash] to completely delete the documents and elements in the Trash.

Completely deleted elements and design documents cannot be recovered, so please *carefully delete them.



2️⃣ Upgrade to Pro plan

If you subscribe to the Pro plan, you can use 10GB of storage.

More premium templates and features (design approvals, font uploads, announcements, and more) are available, so try subscribing to the plan on the [Settings > Subscription Settings] page in the workspace!




📖Check related documents

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