Cancellation is only possible within 7 days, provided the service has not been used (including document creation, downloading, uploading, etc.)!
I will guide you through the payment cancellation and refund process, provided all the above cancellation conditions are met!
*️⃣You must terminate your subscription before requesting a payment cancellation and refund.
*️⃣Payment Cancellation and Refund
1. Unsubscribe from the plan at [Settings > Subscription Settings] in the workspace
2. Click [Payment history > ··· > Cancel/Refund Payment].
※ If refund conditions are not met, 'Cancel/Refund Payment' option will not be displayed.
3. Check the confirmation check box in the confirmation pop-up window, and click the 'Cancel Payment' button to complete the cancellation.