Hello, this is Miricanvas.
The change to the “Permanent Deletion Policy for Uploaded Elements,” which was implemented starting October 27, has been revoked as of October 29, and the previous policy has been reinstated.
We apologize for any confusion caused while using the service.
ℹ️Currently Applied Previous Policy
- When personally uploaded elements (photos, videos, etc.) are permanently deleted, there is no impact on design documents.
- Elements that have been permanently deleted remain in the design documents where they were used and can continue to be used.
ℹ️Data Restoration Following the Policy Revocation
- All elements that were displayed as “Deleted Uploaded Images” in design documents during the policy change period have been fully restored.
- If they still appear as “Deleted Uploaded Images” in thumbnails, open the design document and save it again for the changes to be properly applied.
We once again apologize for the inconvenience and confusion caused by the policy change and its revocation.
If images are still not displayed properly after the data has been restored, or if you have any additional questions, please contact our Customer Support Center at any time.
We will continue working to provide a more stable service and become a trusted Miricanvas.
Thank you.